Terms and Condition

These terms of use (the “Terms”) mandate the terms on which the users (“You” or “Your” or “Yourself” 

or “User”) access and register on the web-based platform ‘www.zanual.com’ (the “Platform”), operated 

and managed by Zanual Technologies Private Limited, and having its registered office at Ground Floor, 

Door number 42, Near standard school, Bengaluru, (Bangalore) Urban, Karnataka, 560057 (the 

“Company”). The Platform is owned by Zanual Technologies Private Limited (“ZANUAL”) and has been 

licensed to the Company.

The Terms are an electronic record in terms of the Information Technology Act, 2000 and rules made 

thereunder as applicable. The Terms are (i) published in accordance with the provisions of Rule 3(1)(a) 

of the Information Technology (Intermediary Guidelines and Digital Media Ethics Code) Rules, 2021 and 

(ii) generated by a computer system and does not require any physical, electronic, or digital signatures 

by the Company.

GENERAL TERMS

(i) "Content" means text, graphics, images, music, software, audio, video, information or other 

materials, including but not limited to profile information, Pro Services requests, price, message 

threads, reviews, scheduling and calendar information, and other information or materials 

available on or through the Platform.

(ii) "Customer Member" means a member who is registered to receive price for Pro Services, 

requests quotes for Pro Services, or otherwise uses the Platform to receive, pay for, review, or 

facilitate the receipt of Pro Services.

(iii) "Member" means a person or entity who completes zanual's account registration process or a 

person or entity who submits or receives a request through zanual , including but not limited to 

Service Members and Customer Members.

(iv) "Platform" means all zanual websites, mobile or other applications, software, processes and any 

other services provided by or through zanual.

(v) "Pro Services" means the services listed, quoted, scheduled, offered or provided by Service 

Members, or sought, scheduled or received by Customer Members, through the Platform.

(vi) "Service Member" pro and service provider are interchangeable terms used for technicians or 

private repair professional registered with the company to offer their services to the end 

customers.

ELIGIBILITY, SERVICES, SERVICE MEMBER REPRESENTATIONS, AND USE OF 

THE PLATFORM

Access to and use of the Platform is available only to individuals who are at least 18 years old and can 

form legally binding contracts under applicable law. By accessing or using the Platform, you represent 

and warrant that you are eligible.

Zanual provides technology-based services for providing home solutions in such as repairing / services 

of home products to you and you agree to obtain the services offered by third party technicians / 

Service Providers / Private Repair Professionals ("the Service Provider") who are listed in zanual . All the 

Services provided by the Company to you by means of your use of the registration on website of the 

Company are hereinafter referred to as the "Service."

Zanual is not in the business of providing Pro Services. Service Members understand and agree that by 

creating and maintaining an account on the Platform, they receive only the ability to use the Zanual 

Platform to access persons interested in receiving Pro Services and related tools, including but not 

limited to the ability to message those persons or schedule appointments, that facilitate the provision of 

Pro Services. For example, Customer Members may use the Platform to intentionally interact with 

Service Members regarding Pro Services. Service Members understand and agree that using the 

Platform does not guarantee that anyone will engage them for Pro Services.

Service Members understand and agree that they are customers of zanual, and are not zanual 

employees, joint venturers, partners, or agents. Service Members acknowledge that they set or confirm 

their own prices, provide their own equipment, and determine their own work schedule. Zanual does 

not control, and has no right to control, the services a Service Member provides (including how the 

Service Member provides such services) if the Service Member is engaged by a Customer Member or 

any other person, except as specifically noted herein.

The entire Booking request as may be directed by the customer shall be forward to the concerned repair 

professional/service provider by the Company. The Service Provider shall be provided on availability 

basis and the same shall be communicated to the customer through the company internal mechanism 

procedure, however, it is clarified that on availability of the Service Provider, the communication details 

of Service Provider & Customer shall be shared between both of them by the zanual for the ease of both 

the parties to perform or exercise their rights & obligations. In case, the Service Provider accepts the 

booking request made by you with the Company, your information is sent to the Service provider 

including your name, contact number, service details etc.

Customer member should confirm & clarify from the service provider about the time involved and the 

spare parts required to render the service including the total/aggregate service charges involved therein 

except the minimum cost before initiation of the Service. In case the same is not discussed, it is implied 

that the customer is aware of the service charges and has consented to avail the services as may be 

informed or directed by the service provider. You will compensate and defend the company fully against 

any claims or legal proceedings brought against us by any other person as a result of your breach of these 

Terms.

Please note that we are not responsible for the behavior, actions or inactions, accuracy, efficiency of 

Service Provider, quality of Service which you may use (through us or otherwise). Any Contract for the 

provision of services is exclusively between you and the Service member and not us in any manner 

whatsoever and we simply provide a platform to introduce Service provider and Customer seeking the 

said service.

ACCOUNT REGISTRATION AND OTHER SUBMISSIONS

Users may access the Platform without registering for an account. To access and participate in certain 

features of the Platform, you will need to create a password-protected account ("Account"). You may 

register for an Account using SMS OTP and log-in credentials. You agree to provide accurate, current, 

and complete information during the registration or request submission process and at all other times 

when you use the Platform, and to update information to keep it accurate, current, and complete. You 

are solely responsible for safeguarding your zanual password and, you are solely responsible for all 

activity that occurs on your Account, and you will notify zanual immediately of any unauthorized use. 

Zanual is not liable for any losses by any party caused by an unauthorized use of your Account. 

Notwithstanding the foregoing, you may be liable for the losses of zanual or others due to such 

unauthorized use. Your account is nontransferable except with zanual’s written permission and in line 

with zanual policies and procedures.

USER CONTENT 

The Site contains content which includes Your Information, zanual’s information and information from 

other users. You agree not to copy, modify, or distribute such content (other than Your Information), 

zanual’s copyrights or trademarks. When you give us any content as part of Your Information, you are 

granting us a non-exclusive, perpetual, irrevocable, royalty-free, sub-licensable right and license to use, 

reproduce, publish, translate, distribute, perform and display such content (in whole or part) through 

the Site as well as on any of our affiliates or partners websites, publications and mobile platform. We 

need these rights with respect to the content in Your Information in order to host and display your 

content. If you believe that there is a violation, please notify us by clicking here support@zanual.com

CHARGES, PAYMENT AND RATES 

You will make payment in full to Service member introduced to you through us for any services provided 

by such Service provider to you. You shall be required to pay the minimum charges & Repair charges along 

with the spare parts costs, if any installed or replaced / substituted in the products, to the Service Provider 

and the starting service charges rates can be found on the Website of the Company. The rates mentioned 

at the platform are provided by the service member and all the rates shown are starting cost of service.

The Service charges shall be updated or amended from time to time by the service member and it shall 

be your responsibility to remain informed about the prevailing minimum charges for the services. Zanual 

does not provide any rates. All the service members listed on ThePlatform will be having different rates 

and different charges and you should confirm the same from the Service provider about the service charge 

for the repair of the products before initiation of the Service. You agree that you will pay for all services 

you avail from the Service Provider either by way of cash, cheque, online payment, or any other payment 

method accepted by the service member introduced by the company. Any payment made is nonrefundable. After the completion of the Service.

ZANUAL BUDGET AND FEES

In connection with the use of zanual's Platform, zanual charges certain fees ("zanual Fees" or "Fees").

Service Members should pay Fees to zanual in order to receive certain services on the Platform, 

including but not limited to being matched with and receiving contacts from Customer Members or 

other individuals. As a Service Member, zanual will charge your stored payment method when those 

Customer Members or other individuals contact you. Fees for additional products or services, including 

ongoing products or services, will be presented to you before you use such products or services. In order 

to use zanual, you must have at least one valid payment method stored on file. As described more fully 

below, you will have a plan to set budget, all sales on zanual are final and non-refundable for refund 

check our refund policy.

Budget for Service Members. As a Service Member, the types of leads or other Fees that count against 

your Budget will be disclosed to you at the time you set your Budget plan. You understand that zanual 

may charge your stored payment method in excess of your Budgets if such charges relate to Fees not 

covered by your budget, or if you otherwise give Zanual permission to do so. You will not be charged the 

Budget amount upfront or automatically - your Budget is not a subscription. Rather, you will be charged 

Fees (as further described below) and the types of Fees covered by a Budget will not exceed such 

Budget without your permission. While Zanual may provide an estimate for the number of customers 

who may contact you if you set a particular Budget for a particular Budget Period, you acknowledge and 

agree that any such estimate is not a guarantee, that Zanual does not and cannot control any Customer 

Member or other individual’s interest in contacting or hiring you, and that actual results will vary. To 

have access to Contacts, you will be required to purchase leads. The cost of leads is set out in your 

budget plan all the prices are including gst . Once you purchased a plan or a budget you will be start 

getting customers based on your preference.

Penalty Fees for All Members. Zanual may also charge penalty Fees for fraud, misconduct or other 

violations of these Terms, as determined in our sole discretion. Information about current penalty Fees 

is available in the help center.

You agree to pay all applicable Fees or charges based on the Fee and billing terms then in effect, 

regardless of whether you have an active Account. Charges shall be made to the payment method 

designated at the time you accrue a Fee. If you do not pay on time or if zanual cannot charge a payment 

method for any reason, zanual reserves all rights permissible under law to recover payment and all 

costs and expenses incurred, including reasonable attorneys' fees, in our pursuit of payment. If any Fee 

is not paid in a timely manner, or we are unable to process your transaction using the payment method 

provided, we reserve the right to terminate or suspend your Account.

You explicitly agree that all communication in relation to delinquent accounts or Fees due will be made 

by electronic mail or by SMS. You agree that all notices, disclosures, and other communications that we 

provide to you electronically satisfy any legal requirement that such communications be in writing. You 

agree that you have the ability to store such electronic communications such that they remain 

accessible to you in an unchanged form. You agree to keep your contact information, including, but not 

limited to, email address and phone number current. Such communication may be made by zanual or by 

anyone on its behalf, including but not limited to a third-party collection agent. If you cancel your 

Account at any time, you will not receive any refund. If you have a balance due on any Account, you 

agree that zanual may charge such unpaid Fees to any payment method or otherwise bill you for such 

unpaid Fees.

PROHIBITIONS

As a user of the Platform, you may not:

• Use another person's Account, misrepresent yourself or Pro Services offered through the 

Platform, misrepresent your identity or qualifications, misrepresent a project or other 

information in a quote request, or post Content in any inappropriate category or areas on the 

Platform;

• As a Service Member, use the Platform in any manner that circumvents your obligation to pay 

zanual for access to services provided by the Platform;

• Collect, harvest, or publish any personally identifiable data including but not limited to names or 

other account information, from the Platform, or use the communication systems provided by 

the Platform for any reason not explicitly authorized by these Terms, including commercial 

solicitation purposes;

• Recruit, solicit, or contact in any form Service Members or Customer Members for employment 

or any other use not specifically intended by the Platform;

• Take any inappropriate or unlawful actions, including the submission of inappropriate or 

unlawful Content to or through the Platform, including Content that is harassing, hateful, illegal, 

profane, obscene, defamatory, threatening, or discriminatory, or that advocates, promotes, or 

encourages inappropriate activity, conduct that would be considered a criminal offense, or 

conduct that would give rise to civil liability or violate any law;

• Advertise or solicit a Pro Service not related to or appropriate for the Platform including, but not 

limited to any Pro Service that (a) is not in supported categories or provides only products; (b) 

provides directories or referrals; (c) offers lending; (d) offers rental space; (e) promotes events 

(such as a party or professional convention); (f) competes with the business of Zanual; (g) offers 

a Pro Service not reasonably available to a Customer Member or other individual in that 

Customer Member or individual’s location;

• Submit User Content that damages the experience of any user including but not limited to (a) 

requests to use non-zanual websites and/or links that direct the user to mirrored websites 

where the user must enter information that is redundant with what has already been entered 

on zanual, (b) offers to purchase a Pro Service or any other service outside of zanual, or (c) using 

a profile page or user name to promote services not offered on or through the Platform;

• Take any action that may undermine the efficacy or accuracy of reviews or ratings systems;

• Fail to perform Pro Services purchased from you as promised, unless the Customer Member or 

other individual fails to materially meet the terms of the mutually agreed-upon agreement for 

the Pro Services or refuses to pay, or a clear typographical error is made, or you cannot 

authenticate the Customer Members or other individual’s identity;

• Sign up for, negotiate a price for, use, or otherwise solicit a Pro Service with no intention of 

following through with your use of or payment for the Pro Service;

• Agree to purchase a Pro Service when you do not meet a Service Member's requirements;

• Undertake any activity or engage in any conduct that is inconsistent with the business or 

purpose of the Platform; and

• Attempt to indirectly undertake any of the foregoing.

DISPUTES BETWEEN OR AMONG USERS

Zanual values our Pros and Customers, and we understand that occasionally disputes may arise between 

or among them. Our goal is to provide tools to help users resolve such disputes independently. In the 

rare event a dispute regarding an interaction related to the Platform cannot be resolved independently, 

you agree, at zanual's request, to participate in good faith, to the extent you are reasonably able to do 

so, in a neutral resolution or mediation conducted by zanual or a neutral third-party mediator or 

arbitrator selected by zanual. Notwithstanding the foregoing, you acknowledge and agree that zanual is 

under no obligation to become involved in or impose resolution in any dispute between or among users 

or any third party.

INTELLECTUAL PROPERTY RIGHTS

The Zanual company names, logos, all related products and service names, design marks, slogans, 

trademarks, service marks, copyright, database rights (and other intellectual property rights of any 

nature in the Application) together with the underlying software code in the website ("Intellectual 

Property") is owned by and used under license by Zanual or its subsidiaries or affiliate companies. All 

other Intellectual Properties herein are the property of their respective owners. All copies that you make 

of the Materials on any of the Media must bear any copyright, trademark or other proprietary notice 

located on the respective Media that pertains to the material being copied. You are not authorized to 

use zanual's Intellectual Property in any advertising, publicity or in any other commercial manner. 

Reference to any products, services, processes or other information, by trade name, trademark, 

manufacturer, supplier or otherwise does not constitute or imply endorsement, sponsorship or 

recommendation thereof by zanual.

For removal of doubts, it is clarified that, by accepting theses terms, you hereby waive and grant to 

zanual all rights including intellectual property rights and also "moral rights" in the Reviews, Ratings and 

Comments posted by you at zanual through any of mediums of zanual and that zanual is free to use all 

such Review, Ratings and Comments as per its (zanual's) requirements from time to time.

FEEDBACK

By sending us any feedback, comments, questions, or suggestions concerning zanual or our services, 

including the Platform (collectively, “Feedback”) you represent and warrant (a) that you have the right 

to disclose the Feedback, (b) that the Feedback does not violate the rights of any other person or entity, 

and (c) that your Feedback does not contain the confidential or proprietary information of any third 

party or parties. By sending us any Feedback, you further (i) agree that we are under no obligation of 

confidentiality, express or implied, with respect to the Feedback, (ii) acknowledge that we may have 

something similar to the Feedback already under consideration or in development, (iii) grant us an 

irrevocable, non-exclusive, royalty-free, perpetual, worldwide license to use, modify, prepare derivative 

works, publish, distribute and sublicense the Feedback, and (iv) irrevocably waive, and cause to be 

waived, against zanual and its users any claims and assertions of any moral rights contained in such 

Feedback. This Feedback section shall survive any termination of your Account or the Platform.

COPYRIGHT POLICY

We expect users to respect copyright law. In appropriate circumstances we will terminate the Account 

of any user who repeatedly infringes or is believed to be repeatedly infringing the rights of copyright 

holders. Please see our Copyright Policy for more information.

NO ENDORSEMENT

Zanual does not endorse any Member, user, or any Pro Services, and zanual is not a party to any 

agreements between or among users, Members, or third parties. No agency, partnership, joint venture, 

or employment is created as a result of the Terms or any user's or Member's use of any part of the 

Platform, including but not limited to any scheduling or other services. Neither zanual nor any Members 

or users of the Platform may direct or control the day-to-day activities of the other, or create or assume 

any obligation on behalf of the other. Members are required by these Terms to provide accurate 

information, and although zanual may undertake additional checks and processes designed to help 

verify or check the identities or backgrounds of users, we do not make any representations about, 

confirm, or endorse any user or their purported identity or background, regardless of the specific zanual 

services they are using or any involvement by zanual personnel in providing or scheduling those 

services.

Any reference on the Platform to a user being licensed or credentialed in some manner, or "badged," 

"best of," "top," "background checked" (or similar language) designations indicates only that the user 

has completed a relevant account process or met user review standards, and does not represent 

anything else. Any such description is not an endorsement, certification or guarantee by zanual and is 

not verification of their identity and whether they or their Pro Services are licensed, insured, 

trustworthy, safe or suitable. Instead, any such description is intended to be useful information for you 

to evaluate when you make your own decisions about the identity and suitability of others whom you 

contact or interact with via the Platform. You should always exercise responsibility, due diligence and 

care when deciding whether to have any interaction with any other user. zanual offers a non-exhaustive 

list of safety tips to consider when hiring a Service Member. Except as specifically described in and 

including its exclusions and limitations, zanual has no responsibility for any damage or harm resulting 

from for your interactions with other users.

The Collective Content may contain links to third-party websites, offers, or other events/activities not 

owned or controlled by zanual. We do not endorse or assume any responsibility for any such links, and if 

you access them, you do so at your own risk.

By using the Platform, you understand and agree that any legal remedy or liability that you seek to 

obtain for actions or omissions of other users or other third parties will be limited to a claim against 

those particular users or other third parties. You agree not to attempt to impose liability on or seek any 

legal remedy from zanual with respect to such actions or omissions.

SANCTIONS FOR VIOLATIONS OF THESE TERMS

Without limiting any other rights reserved herein, zanual may, in its sole discretion, take any action 

permitted by law for any violation of these Terms or any other policy or agreement between you and 

zanual, including but not limited to removing User Content you posted, limiting your Account access, 

requiring you to forfeit certain funds or paid Fees, assessing monetary penalties or costs, terminating 

your Account, notifying other Members of the termination of your Account and/or the violation of these 

Terms, decreasing your status or search rank, canceling quotes or postings, blocking access, investigating 

you, and/or cooperating with law enforcement agencies in investigation or prosecution.

ACCOUNT SUSPENSION OR TERMINATION

We may, in our discretion, with or without cause, with or without prior notice and at any time, decide to 

limit, block, suspend, deactivate or cancel your zanual Account in whole or in part. If we exercise our 

discretion under these Terms to do so, any or all of the following can occur with or without prior notice 

or explanation to you: (a) your Account will be deactivated or suspended, your password will be 

disabled, and you will not be able to access the Platform or your User Content, or receive assistance

from zanual support teams; (b) if appropriate in our sole discretion, we may communicate to other users 

that your Account has been terminated, blocked, suspended, deactivated, cancelled, or otherwise 

penalized in any way, and why this action has been taken; and (c) you will not be entitled to any 

compensation for Platform services or Pro Services cancelled or delayed as a result of Account 

termination. You may cancel your use of the Platform and/or terminate your Account at any time by 

following the "Settings" link in in your profile, clicking "Account," and clicking "Deactivate Account." 

Please note that if your Account is cancelled, we do not have an obligation to delete or return to you any 

Content you have posted to the Platform, including, but not limited to, any reviews.

GOVERNING LAW

These Terms shall be governed by and constructed in accordance with the laws of India without 

reference to conflict of laws principles and disputes arising in relation hereto shall be subject to the 

exclusive jurisdiction of courts at Bangalore, India

 DISCLAIMERS

YOUR USE OF THE PLATFORM, PRO SERVICES, OR COLLECTIVE CONTENT SHALL BE SOLELY AT YOUR 

OWN RISK. YOU ACKNOWLEDGE AND AGREE THAT ZANUAL DOES NOT HAVE AN OBLIGATION, BUT 

RESERVES THE RIGHT FOR ANY REASON, TO (A) MONITOR OR REVIEW USER CONTENT; OR (B) FOR ANY 

PERMISSIBLE PURPOSE, CONDUCT IDENTITY VERIFICATION, BACKGROUND (INCLUDING CRIMINAL 

BACKGROUND) OR REGISTERED SEX OFFENDER CHECKS ON ANY MEMBER, INCLUDING BUT NOT 

LIMITED TO SERVICE MEMBERS AND CUSTOMER MEMBERS. THE PLATFORM IS PROVIDED "AS IS," 

WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED. WITHOUT LIMITING THE FOREGOING, 

ZANUAL AND ITS AFFILIATES AND SUBSIDIARIES, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, 

EMPLOYEES AND AGENTS EXPLICITLY DISCLAIM ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR 

A PARTICULAR PURPOSE, QUIET ENJOYMENT OR NON-INFRINGEMENT; ANY WARRANTIES ARISING OUT 

OF COURSE OF DEALING OR USAGE OF OR IN TRADE; ANY WARRANTIES, REPRESENTATIONS, OR 

GUARANTEES IN CONNECTION WITH THIS PLATFORM OR THE PRO SERVICES OFFERED ON OR THROUGH 

THIS PLATFORM; AND ANY WARRANTIES RELATING TO THE QUALITY, SUITABILITY, TRUTH, ACCURACY 

OR COMPLETENESS OF ANY INFORMATION OR MATERIAL CONTAINED OR PRESENTED ON THE 

PLATFORM, INCLUDING WITHOUT LIMITATION ALL COLLECTIVE CONTENT. ZANUAL MAKES NO 

WARRANTY THAT THE PLATFORM OR PRO SERVICES WILL MEET YOUR REQUIREMENTS OR BE 

AVAILABLE ON AN UNINTERRUPTED, SECURE, OR ERROR-FREE BASIS. ZANUAL ASSUMES NO 

RESPONSIBILITY, AND SHALL NOT BE LIABLE FOR ANY DAMAGES TO YOUR COMPUTER EQUIPMENT OR 

OTHER PROPERTY ON ACCOUNT OF YOUR ACCESS TO OR USE OF THE PLATFORM. ZANUAL SHALL NOT 

BE LIABLE FOR ANY DEFAMATORY, OFFENSIVE, OR ILLEGAL CONDUCT OF ANY THIRD PARTY, OR ANY 

LOSS OR DAMAGE OF ANY KIND INCURRED AS A RESULT OF THE USE OF ANY DATA, INFORMATION, 

MATERIALS, SUBSTANCE, OR COLLECTIVE CONTENT POSTED, TRANSMITTED, OR MADE AVAILABLE VIA 

THE PLATFORM. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM 

ZANUAL OR THROUGH THE PLATFORM, WILL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN.

YOU ARE SOLELY RESPONSIBLE FOR ALL OF YOUR COMMUNICATIONS AND INTERACTIONS WITH OTHER 

USERS OR MEMBERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM YOU COMMUNICATE 

OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, INCLUDING BUT NOT LIMITED TO ANY 

CUSTOMER MEMBERS, SERVICE MEMBERS OR SERVICE RECIPIENTS. YOU UNDERSTAND THAT ZANUAL 

DOES NOT MAKE ANY ATTEMPT TO VERIFY THE STATEMENTS OF USERS OF THE PLATFORM OR TO 

REVIEW OR VET ANY PRO SERVICES. ZANUAL MAKES NO REPRESENTATIONS OR WARRANTIES AS TO THE 

CONDUCT OF USERS OF THE PLATFORM OR THEIR COMPATIBILITY WITH ANY CURRENT OR FUTURE 

USERS OF THE PLATFORM. YOU AGREE TO TAKE REASONABLE PRECAUTIONS IN ALL COMMUNICATIONS 

AND INTERACTIONS WITH OTHER USERS OF THE PLATFORM AND WITH OTHER PERSONS WITH WHOM 

YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR USE OF THE PLATFORM, PARTICULARLY IF 

YOU DECIDE TO MEET OFFLINE OR IN PERSON AND GIVE OR RECEIVE PRO SERVICES. ZANUAL EXPLICITLY 

DISCLAIMS ALL LIABILITY FOR ANY ACT OR OMISSION OF ANY USERS OR THIRD PARTIES.

LIMITATION OF LIABILITY

YOU ACKNOWLEDGE AND AGREE THAT, TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE ENTIRE 

RISK ARISING OUT OF YOUR ACCESS TO AND USE OF THE PLATFORM AND COLLECTIVE CONTENT, 

YOU'RE OFFERING OR PROVIDING PRO SERVICES OR REQUESTING OR RECEIVING PRO SERVICES 

THROUGH THE PLATFORM, AND ANY CONTACT YOU HAVE WITH OTHER USERS OF ZANUAL OR THIRD 

PARTIES, WHETHER IN PERSON OR ONLINE, REMAINS WITH YOU. NEITHER ZANUAL NOR ANY OTHER 

PARTY INVOLVED IN CREATING, PRODUCING, OR DELIVERING THE PLATFORM WILL BE LIABLE (WHETHER 

BASED ON WARRANTY, CONTRACT, TORT (INCLUDING NEGLIGENCE), PRODUCT LIABILITY OR ANY OTHER 

LEGAL THEORY, AND WHETHER OR NOT ZANUAL HAS BEEN INFORMED OF THE POSSIBILITY OF SUCH 

DAMAGE, EVEN IF A LIMITED REMEDY SET FORTH HEREIN IS FOUND TO HAVE FAILED OF ITS ESSENTIAL 

PURPOSE) FOR: (A) ANY INCIDENTAL, SPECIAL, EXEMPLARY OR CONSEQUENTIAL DAMAGES, INCLUDING 

LOST PROFITS, LOSS OF DATA OR LOSS OF GOODWILL; (B) SERVICE INTERRUPTION, COMPUTER DAMAGE 

OR SYSTEM FAILURE; (C) THE COST OF SUBSTITUTE PRODUCTS OR SERVICES; (D) ANY DAMAGES FOR 

PERSONAL OR BODILY INJURY OR EMOTIONAL DISTRESS ARISING OUT OF OR IN CONNECTION WITH 

THESE TERMS; (E) THE USE OF OR INABILITY TO USE THE PLATFORM, PRO SERVICES OR COLLECTIVE 

CONTENT; (F) ANY COMMUNICATIONS, INTERACTIONS OR MEETINGS WITH OTHER USERS OF THE 

PLATFORM OR OTHER PERSONS WITH WHOM YOU COMMUNICATE OR INTERACT AS A RESULT OF YOUR 

USE OF THE PLATFORM; OR (G) YOUR OFFERING OR PROVIDING PRO SERVICES OR REQUESTING OR 

RECEIVING PRO SERVICES THROUGH THE PLATFORM.

GENERAL

Force Majeure: Other than payment obligations, neither Zanual nor you shall be liable to the other for 

any delay or failure in performance under the Terms arising out of a cause beyond its control and 

without its fault or negligence. Such causes may include but are not limited to fires, floods, earthquakes, 

strikes, unavailability of necessary utilities, blackouts, acts of God, acts of declared or undeclared war, 

acts of regulatory agencies, or national disasters.

No Third-Party Beneficiaries: You agree that, except as otherwise expressly provided in these Terms, 

there shall be no third-party beneficiaries to these Terms.

Contacting You and E-SIGN Consent: You agree that zanual may provide you with notices, including 

those regarding changes to the Terms, by email, regular mail, or postings on the Platform. With your 

consent, zanual, Customer Members, Service Members, or other individuals may also contact you by 

telephone or through text messages. If you have agreed to receive text messages or telephone calls 

from zanual, Customer Members, Service Members, or other individuals you also consent to the use of 

an electronic record to document your agreement. You may withdraw your consent to the use of the 

electronic record by sending an email to support@zanual.com with "Revoke Electronic Consent" in the 

subject line. To view and retain a copy of this disclosure or any information regarding your enrollment in 

this program, you will need (a) a device (such as a computer or mobile phone) with a web browser and 

Internet access; and (b) either a printer or storage space on such device. For a free paper copy, or to 

update our records of your contact information, send an email to support@zanual.com with contact 

information and the address for delivery.

Entire Agreement: These Terms, together with the Privacy Policy and any other legal notices or 

additional terms and conditions or policies published by zanual on the Platform, shall constitute the 

entire agreement between you and zanual concerning the Platform or Pro Services obtained through the 

Platform. Except as explicitly stated herein, if any provision of the Terms is deemed invalid by a court of 

competent jurisdiction, the invalidity of such provision shall not affect the validity of the remaining 

provisions of the Terms, which shall remain in full force and effect.

Section Headings: The section headings in these Terms are for convenience only and have no legal or 

contractual effect. Contact Information: If you have any questions about these Terms or the Platform, 

please contact us by sending an email to support@zanual.com, or by writing to Zanaul technologies 

private limited Ground Floor Door number 42, Near standard school, Bengaluru,